Service management

Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain. Most service-intensive supply chains require larger inventories and tighter integration with field service and third parties. They also must accommodate inconsistent and uncertain demand by establishing more advanced information and product flows. Moreover, all processes must be coordinated across numerous service locations with large numbers of parts and multiple levels in the supply chain.

Key Features of Service Management

● Manually enter a new service enquiry in the system
● Automatic esculation to the higher authority after a defined time period
● Option to enter the different tax category to which the enquiry belongs to
● View and edit the service enquiry document
● Clear indication of different stages of the service enquiry
● Option to create new service history
● Generate Service management dashboards with pie/bar graphs
● Generate MIS reports for the service management